Data Privacy Policy
Your privacy is important to Marsh Quarry Lane
What We Gather
When you reach out about corporate floral arrangements or gift services, we gather information you supply willingly. This covers your name, business name, email, phone, delivery addresses, and exact specifications for your floral needs. We also gather payment details when placing orders, though payments are handled securely by our payment partners.
For corporate clients, we may collect extra business data like company registration, preferred delivery timelines, and budget constraints to tailor our service.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Data
We primarily use the data to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also analyze information to improve our services and website experience. This helps us understand which corporate floral offerings are most valuable to our clients and how we can better serve the business community in United Kingdom.
Sharing and Disclosure of Information
Marsh Quarry Lane respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost seriousness and apply suitable technical and organizational safeguards to shield it. This includes secure data storage, encrypted communications, and restricted access to personal information within our company.
Secure Storage
Personal data is kept in protected systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transmissions are encrypted to safeguard information as it moves between your browser and our servers.
Limited Access
Only staff members who require access to deliver services are allowed to view customer data.
Although we employ robust security practices, no online transmission method is completely secure. We continually update our security measures to defend against evolving threats.
Your Privacy Rights
You hold important rights over your personal data. In accordance with applicable laws, you may be able to view, update, erase, or limit how your information is used.
To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention times vary based on the data type and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order data: about three years after the last service encounter
- Payment records: roughly seven years to satisfy tax and accounting needs
- Website analytics data: approximately 26 months for service improvement analysis
- Marketing preferences: until you unsubscribe or two years of inactivity
Cookies and Website Tracking
We employ cookies and comparable technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies assist us in recalling your preferences and assessing site performance.
You can manage cookie preferences in your browser settings. Note that turning off some cookies might impact how the site works. For full details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to third-party sites or services. This privacy policy covers only Marsh Quarry Lane and our site. We are not accountable for the privacy practices of external websites.
We invite you to review the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will revise the "Last Updated" date displayed at the top of this policy.
We encourage you to review this policy occasionally to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your privacy rights, or have concerns about how we handle your information, please contact us.
Contact Us About Privacy
Marsh Quarry Lane Privacy Team
43 Bedford Street, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within five business days.